Privacy Policy

What we collect

• Account & profile: username, email, age/age-gate confirmation, preferences, customer support messages.
• Gameplay: game progress, virtual currency/items balances, rewards, interactions, anti-fraud signals.
• Device & log data: IP address, device identifiers, OS/browser, app version, language, timestamps, crash logs.
• Analytics & cookies: usage metrics, pages/screens viewed, referral sources (via cookies/SDKs where enabled).
• Payments (if applicable): in-app purchase/transaction metadata (store, product, time, receipt/transaction ID, billing country). We do not receive your full card details from app stores/payment providers.

Why we collect it

• Provide and operate the Services, create accounts, and save progress.
• Process in-app purchases, validate receipts, prevent chargebacks and fraud.
• Maintain safety, enforce rules, and secure our systems.
• Understand performance and improve features (analytics).
• Respond to support requests and send service-related messages.

Our Services are entertainment social casino games with virtual items only; no real-money gambling payouts.

Legal basis / authority (NZ)

We collect and use personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles. Depending on the context, we rely on: (a) performing our contract with you (providing the Services), (b) your consent (for optional cookies/marketing where offered), (c) our legitimate operational needs (security, fraud prevention, service improvement), and (d) complying with legal obligations.

Sharing & overseas storage

We may share information with service providers that help us host, analyse, support, secure, or process purchases (e.g., cloud hosting, analytics, customer support, app stores/payment processors). These providers may process data in New Zealand or overseas. Where required, we take reasonable steps to ensure overseas recipients protect your information in a way comparable to NZ privacy safeguards.

Retention & security

We keep personal information only as long as needed for the purposes above, to resolve disputes, maintain records, and meet legal requirements. We use reasonable safeguards such as access controls, encryption in transit where available, monitoring, and least-privilege practices, but no method of storage is 100% secure.

Your rights (NZ Privacy Act 2020)

• Request access to your personal information.
• Request correction of your personal information (and ask us to attach a statement if we do not agree).
• Withdraw consent for optional processing (where applicable), noting this may affect some features.

To make a request, contact us using the details below. We may need to verify your identity before responding.

Contact us & complaints

We may update this policy from time to time. The latest version will be posted on volcanicspins.com.