Responsible Gambling (Responsible Play)
Volcanic Spins is a social-gaming product. Even without cash wagering, play can become harmful. Use the tools and support options below.
Play safely
- Play for entertainment, not to solve financial problems.
- Set time limits and take regular breaks; avoid chasing losses or “getting even”.
- Don’t play when upset, stressed, tired, or under the influence of alcohol/drugs.
- Keep track of time and any spending (including optional in-app purchases).
- This service is intended for adults (18+). If you are under 18, please do not use the site.
Cooling-off and self-exclusion
If you need a break, you can request a temporary cooling-off period or a longer self-exclusion. During self-exclusion, we will restrict access to your account as reasonably practicable.
How to request
- Email contact@volcanicspins.com from your registered email address.
- Include: your username, requested duration (cooling-off or self-exclusion), and whether you want marketing paused.
- We may ask for verification to protect your account. We will confirm when the restriction is active.
You can also request help for someone else (e.g., a family member). We’ll explain what we can do under privacy rules.
Get help in New Zealand
Free, confidential support is available:
- Gambling Helpline: 0800 654 655 | text 8006 | chat options via gamblinghelpline.co.nz
- Local support services: ask your GP, or search services on Healthpoint
- Need to talk? Call or text 1737 (free, 24/7)
- Lifeline: 0800 543 354
- Emergency: call 111 if you or someone else is in immediate danger
Regulatory information (NZ)
For New Zealand gambling information and regulation, see the Department of Internal Affairs (Gambling): dia.govt.nz/Gambling.